If your country or region charges additional fees like import tariff, value added tax, customs handling fees, etc., then you will be responsible to cover those charges upon delivery. We will declare the actual monetary value of the order. Please be sure to contact your local federal customs authority if you have any questions.
Shipping policy
Who is responsible for duties and customs?
Shipping policy
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 5 - 10 days for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at store@mikedelmundo.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
All items have been checked for quality and are sold as-is. Here is our refund and return policy.ll return policy page if you have one.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at store@mikedelmundo.com